Privacy and Security Policy


At Hatch ("we," "us," "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your personal information in connection with our telehealth services.

Information We Collect

We may collect the following types of information: Personal Identification Information: Such as name, email address, mailing address, phone number, and other contact information. Health Information: Including medical history, treatment plans, diagnoses, and other information related to your healthcare. Technical Information: Such as IP address, device type, browser type, and other related technology information.

How We Use Your Information

We may use your information for the following purposes: To provide, maintain, and improve our telehealth services. To communicate with you about appointments, treatment plans, and other healthcare-related matters. To comply with legal requirements, including HIPAA and other healthcare regulations.

How We Share Your Information

We may share your information with: Healthcare Entities, Providers, Practitioners, Plans, and Payers involved with providing you healthcare, including, but not limited to, physicians, nurses, medical technicians, pharmacists, hospitals, health plans, and insurance payers. Third-party Service Providers who perform services on our behalf, such as billing and technical support. As Required by Law, such as to comply with legal processes or governmental requests.


We implement security measures to protect your personal information, including encrypting all data at rest and in transit using standards set forth by the National Institute of Standards and Technology (NIST). However, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security. If you encounter a security issue or believe you have found a bug related to our services, please notify us immediately. You can report the issue by contacting our security team at Please provide as much detail as possible regarding the suspected issue so that we can investigate and take appropriate actions to address it. Your prompt reporting helps us ensure the ongoing integrity and availability of our services and protect the privacy and security of all users.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your information. Please contact us at to exercise these rights.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us

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